Support

Get in touch

Email hello@caljoy.io. A person reads it, usually replying within two working days, in English, French or Arabic.

It helps enormously if you say which phone you are using, which language the app is in, and what you expected to happen instead.

A dish was recognised wrongly

Open the entry and correct it — you can change the food, adjust the portion in grams, and add or remove ingredients. The corrected entry is what counts toward your day.

If a dish common where you live is consistently misread, tell us what it is called and send the photo. Regional dishes are the whole point of this app, and those reports are what improve it.

My daily target looks wrong

The target is calculated from your sex, age, height, weight, activity level and goal, all of which you can revise in Settings. It changes when you do.

If you have enabled the exercise bonus, part of what you burn is added back — deliberately not all of it, because fitness trackers tend to overestimate, and a badge on the home screen shows exactly how much was added and why.

I cannot sign in

Sign-in links are single use and expire. Ask for a fresh one, and check your spam folder — the first email from a new sender often lands there.

If you originally signed in with Apple or Google, use the same button again rather than the email link; they are separate accounts.

Billing, cancelling and refunds

Subscriptions are bought and managed through Apple or Google, not through us, so cancelling happens in your Apple or Google account settings. Deleting the app does not cancel a subscription.

Refunds are also handled by the store under its own policy. We cannot issue one directly, but if something has gone wrong we can tell you what we can see and help you make the request.

If you have paid and Premium has not unlocked, sign out and back in first. If it still has not, email us — we can see whether the store has told us about the purchase.

Deleting your account

You can do this yourself, from inside the app, without asking anyone. Open Settings by tapping your profile photo, then choose Delete account. What happens next is set out in the privacy policy.